All returns and exchanges require a Return Authorization Number (RAN). You have to request a RAN by emailing Mrs H Customer Care not later than 3 calendar days after you have received the item. Returns or exchanges made without RAN can not be processed. RAN requested later than 3 calendar days after you have received the item will only be granted at our discretion.
Purchased items must be returned within 10 calendar days after you have received the item. Buyer have to cover all shipping expenses.
All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Mrs H and must meet all the requirements listed under the Return Policy. Mrs H reserves the right to assess re-stocking fees depending on the state of the returned merchandise or for other reasons as we see fit. If the authorized returned item(s) passes re-entry inspection, you will receive a confirmation of the return and the refund. The refund will either be credited to original purchasers credit card or as a store credit.
We do not accept returns on consumable items including perfume, cosmetics, lingerie and swimwear. Also, we are unable to accept returns on intimate jewelry such as earrings.
Mrs H Return Policy:
- The Product Authenticity Tag must be attached to the item with its plastic security cord intact.
- The item must be packaged in the same or similar manner as it was received. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee.
- The original dust bag for bags must be included in the return or exchange.
- Returned items MUST be unworn, unaltered, unwashed, with all original tags attached, and free of defects. Items must also be free from any kind of odors like perfume or cigarette smoke for example.
- The item MUST be returned WITHIN 10 CALENDAR DAYS after you have received the item. *
- The return shipment will be at your responsibility and cost. We require ALL international returns to be shipped via a courier service provided by DHL, FedEx or UPS, no exceptions.
- Unidentified returns will be returned to sender.